How do I contact support?

Our support team is here to help, learn what information to share.

There are multiple ways to get in touch with us,

1. You can email [e-mail] directly

2. You can submit a support request via Hybr App. When you are logged in as Service Provider, click on Support from the side menu to submit a request

3. Alternatively, you can access https://support.cloudassert.com and submit a support request

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all the relevant details:

• If your support request relates to a specific account, please make sure to provide account details.

• Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

• If you are running into an error message, please pass along the error message in full.

• Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!