> For the complete documentation index, see [llms.txt](https://docs.cloudassert.com/wap-billing/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudassert.com/wap-billing/2.1.7.41/others/known-issues.md).

# Known Issues

1. When trying to start, or stop the Billing Agent Service from service.msc it may show an error/warning message sometimes.
2. Billing Agent Service setup may not install properly if ‘services.msc’ is kept open in the desktop.
3. When all the subscriptions of a tenant are deleted, the overview tab will not load.
4. Email notification for subscription creation and deletion cannot be turned off from the admin portal settings.
5. The license may get invalidated when MAC address of Usage and Billing API machine changes and it’s better to set MAC address as static.
6. The usage cost for CSP license will be calculated only if the license is purchased from Usage and Billing.
7. After assigning a license for a user, it will not get updated immediately a manual refresh may be needed.
8. When trying to delete a CSP customer profile, the profile will not be deleted, all its subscriptions and users alone will be deleted. The customer profile will still be visible in the tenant portal.
9. In the tenant portal, the CSP profile tab might sometimes not load and throw an error, this is because of poor or no internet connection in the machine where the Cloud Assert usage and Billing API service is installed.
10. In admin portal, the Virtual Machines (VM) count in the dashboard tab, includes deleted VMs too.
11. At present, for pushing the invoices to WHMCS portal, only subscription level invoices can be pushed, user level invoices cannot be pushed.


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