# Request Management

Navigate to the VConnect > Service Request section to view the deployment statuses of all the tenants. 

### Service Request 

* Click ‘Service Requests’ section to view the status of the Service Request raised by the tenants. 
* Select a request whose status is ‘Waiting for Approval’ and approve/deny the request. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FIzId3lSZRX2anW1923pq%2Ffile.png?alt=media)

### Deployment Request 

* Click ‘Deployment Requests’ section to view the status of the Deployment Request raised by the tenants. 
* Select a request whose status is ‘Waiting for Approval’ and approve/deny the request. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FIOp9848E7auMQ2u6l0ji%2Ffile.png?alt=media)

### Deployments 

* The ongoing operation template deployments are viewed here. 
* If any operation fails, the admin can re-try the deployment and can see it running again. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FomdpkazYNu2hKnJQPe8Z%2Ffile.png?alt=media)

* Deployments drill down tab shows the list of operations in a deployment. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FJMBpKxNFBS0nV8oQQHLj%2Ffile.png?alt=media)

### Users

* Tenant users who can approve/deny a deployment request or service request.
* Navigate to VConnect > RMS > Users

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5WGX8i1bJF_SFZh18%2Fimage.png?alt=media\&token=3d1c4cf2-cb2a-4560-adbf-e2b2095c542a)

#### Create or Edit a User

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5XEhx8lfXV07w8zvM%2Fimage.png?alt=media\&token=ab374986-1be5-4c79-ae66-17ef7edf9726)

### Approval Tiers

* Approval tiers decide the request routing to approvers. Approval tiers can be configured based on Business Unit and Department. Tier can be added in format of \<BusinessUnit Name>-Tier\<Level> or \<Department Name>-Tier\<Level> based on business.
* Navigate to VConnect > RMS > Approval Tiers

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5YHceSyc05_ofiglG%2Fimage.png?alt=media\&token=84ed52b9-9bc4-46d8-98d2-301c78074d78)

#### Create Approval Tiers

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5ihTWB_6H8SIrUOR9%2Fimage.png?alt=media\&token=65ff4611-8902-45d5-9dbd-fb1f157be36c)

### Approval Participants

* Approval Participant is a workflow user for specific tier who will approve/reject request, receive email notifications based on roles configured.
* Here a workflow user may contain different role&#x20;
  * Requestor Role: Requestor is a tenant user who will create a request for approval.&#x20;
  * Approver Role: Approver is a tenant user who will approve/reject the  request created by requestor.&#x20;
  * Contributor Role (SME) and Inform Role (Help Desk): Contributor and Inform is a tenant user who will receive the email notification after approval.&#x20;
* Navigate to VConnect > RMS > Approval Tiers, click a tier

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5iYVb3x2BtJLxYN1v%2Fimage.png?alt=media\&token=fabbde94-d0c8-41e1-979e-2d82bd006d5f)

### Add or Edit Approval Participant

![](https://1412215776-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LoOW0tKkl3hfpWMgkVr%2F-MA5ESDToEVWB_AjgQjK%2F-MA5kbLt6i8w0tTHngaK%2Fimage.png?alt=media\&token=f758c0f8-d87b-4df4-b001-3504ea5244f8)