Service Requests

Creating a Custom Connection

  • Create a Custom Connection to enable Service Requests for the tenants. 
  • Navigate to the ‘Custom’ section within ‘Connections’ section.
  • Click ‘Add’ to add a Custom Connection.
  • Enter the connection name
  • Click on ‘Add Parameter’ button to add custom parameter required for the connection.
  • Select a parameter and click ‘Delete Parameter’ button to delete a parameter.
  • Click ‘Save’ button.

Creating a Service Request Command

Once the custom connection is created, drill down the connection and click ‘Add’ to create a Service Request Command.
  • Provide Command Name, script path.
  • Select Type as ‘Script’ and Scope as ‘Global’.
  • If the request needs to be approved by the Admin, then choose ‘Approval Required’ button. 

Publishing a Service Request Command

Select the Service Request command created and click the ‘Publish to Gallery’ command button so that the command is available to the tenants to create a Service Request.