# Service Requests

### Creating a Custom Connection 

* Create a Custom Connection to enable Service Requests for the tenants.  
* Navigate to the ‘Custom’ section within ‘Connections’ section. 
* Click ‘Add’ to add a Custom Connection. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FRH5hgr5wyUW0VJm8uM08%2Ffile.png?alt=media)

* Enter the connection name 
* Click on ‘Add Parameter’ button to add custom parameter required for the connection. 
* Select a parameter and click ‘Delete Parameter’ button to delete a parameter. 
* Click ‘Save’ button. 

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FikxVRClbTK1EvItK9ZDL%2Ffile.png?alt=media)

### Creating a Service Request Command 

Once the custom connection is created, drill down the connection and click ‘Add’ to create a Service Request Command.  

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FGjX2YlRCILDveNoboTzo%2Ffile.png?alt=media)

* Provide Command Name, script path.  
* Select Type as ‘Script’ and Scope as ‘Global’.  
* If the request needs to be approved by the Admin, then choose ‘Approval Required’ button.  

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LoOW0tKkl3hfpWMgkVr-4262638340%2Fuploads%2FlMMPCwDP4mAuYb1c7S2x%2Ffile.png?alt=media)

### Publishing a Service Request Command 

Select the Service Request command created and click the ‘Publish to Gallery’ command button so that the command is available to the tenants to create a Service Request. 


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