Hybr®
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  • Introduction
  • Features
    • Summary
    • Service Providers
      • Tenants Management
        • Tenant Onboarding
        • Tenant Portal Access for HYBR Admin
        • Tenant Portal Access for Support Users From Different Domain
        • Tenant Company Management
        • Company with AAD B2C
        • User Management
        • Subscriptions Management
        • Offers Management
        • Plans Management
      • Reseller Management
        • Reseller Offer
        • Reseller Plan
        • Onboarding a CSP Customer and Mapping it with Reseller
      • Billing
        • Credits
        • Microsoft CSP
        • Pricing Profile
          • Pricing Profiles Management
            • How to set Pricing List Import setting for meter
          • Update Pricing Profile from Excel
        • Cost Reset
      • Resource Management
        • Console connect requirements for imported VMs
        • Connection manager
          • Azure Stack Hub Connection Management
          • Azure
          • AWS
        • VM Template management
        • Param Spec
        • Network Management
        • Azure Integration
        • Policy Management
        • Linked Clone
        • Attach and detach networks
        • Delete Options
        • Backup
          • Veeam Backup Configuration
          • Scheduling a backup using Veeam
      • Microsoft CSP
        • MS CSP security consent process
        • Partner Center Refresh Token Expiry Alert
        • New Commerce Experience (NCE)
          • Transition from Legacy to NCE
        • Azure Reservation Management
        • Granular Delegated Admin Privileges
          • Bulk Transition of customers from DAP to GDAP
          • Default roles to be provided for relationship request.
      • Service Catalog
        • FAQ
      • Azure Stack Hub
        • Create and Publish Service Catalog offers
        • Configure Service Catalogue Plan
        • Pricing
        • Security Deposit for an Azure Stack Hub Offer
      • Customization
      • Administration
        • Application Settings
        • Admin Portal Access for Support Users
    • Business Intelligence Dashboards & Reports
      • Dashboards
      • Reports
        • Schedule Reports
    • Reseller
      • Customers Management
        • Customer Onboarding
        • Plans
        • Offers
      • Billing
        • Pricing Profile Management
    • Customer
      • Subscriptions
      • Resource Management
        • Virtual Machines
        • Connect a VM using browser
        • Virtual Networks
        • Resource Templates
        • Resource Groups
      • Microsoft CSP
        • CSP Operations and Status tracking
      • Software-Defined Network (SDN)
      • Company Registration
    • Cloud Cost Management
      • Cloud Dashboards
        • Azure Invoice Comparision
      • Collaborations
      • Resource Tagging
        • Data Processing Rules
      • Cost Allocations & Budgeting
        • Budgeting
      • Recommendations
      • Reconcilation
      • Getting started
        • Kubernetes
        • Azure
        • AWS
        • GCP
        • Tenant Company Creation
  • Advanced Guides
    • CSP Customers with Resellers
  • API Documentation
    • External Integration and API Documentation Overview
    • External Webhook Integration
    • Zapier Integration
      • External application events which trigger event in Hybr
      • Event in Hybr which trigger external Application
  • Support
    • How do I contact support?
    • How do I share feedback?
    • Roadmap
    • Changelog
  • On-Prem Installation
    • Architecture
    • Prerequisites
      • Infrastructure
        • Production
        • POC
      • Identity Providers
        • AAD B2C
        • Microsoft Entra ID
        • ADFS
      • Services
        • VConnect
        • Workflow
        • Microsoft CSP
        • Remote connect using Guacamole
          • Apache Guacamole Setup
          • Troubleshoot
          • Support Links
          • Guacamole Pre-Requisites
        • Console connect for VCenter V7
          • Pre-Requisites
          • Configurations for Nginx (Reverse Proxy Server)
          • Troubleshoot
          • Supporting Commands / Configurations
      • Ports Requirements
    • Deployment
      • Core Components
      • VConnect
      • Billing
    • Configuration
      • Billing
        • Custom Invoice
        • Multilingual Support
      • Cost Management
        • General
    • Updates
      • Billing
      • Cost Management
    • Infrastructure & Application Security - Recommendations
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  1. On-Prem Installation
  2. Prerequisites
  3. Services
  4. Console connect for VCenter V7

Troubleshoot

  1. IP is not redirecting to the server after the Reverse proxy setup

    a. Verify that the given IP address of server is correct

    b. Make sure that the SSL connection is shared with the passed proxy by checking the below command is added in the configuration file. ssl_session_cache builtin:1000 shared:SSL:10m;

  2. Console Connect Option not shown for the Virtual machine from Hybr:

    a. Verify Console Connect is enabled in Appsettings

    b. Verify Console Connect is enabled in Connection

    c. Verify Connection params through the command-line tool (GetVCenterConnections), make sure IsVCenterSupportsWebMks is in true state

  3. Websocket error occurred:

    1. If Proxy is not set:

      1. Verify whether the host is reachable from the Rp server

      2. Verify the host machine certificate is installed in the client machine where the console needs to be connected

      3. Verify host IP provided from RP is the same as the host in which the vm resides

    2. If Proxy is set:

      1. Verify whether the host is reachable from the proxy server

      2. Verify host machine certificate is installed in the proxy

      3. Verify whether the reverse proxy configuration is made properly

PreviousConfigurations for Nginx (Reverse Proxy Server)NextSupporting Commands / Configurations

Last updated 1 year ago

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