# Troubleshoot 1. IP is not redirecting to the server after the Reverse proxy setup a. Verify that the given IP address of server is correct b. Make sure that the SSL connection is shared with the passed proxy by checking the below command is added in the configuration file. **`ssl_session_cache builtin:1000 shared:SSL:10m;`** 2. Console Connect Option not shown for the Virtual machine from Hybr: a. Verify Console Connect is enabled in Appsettings b. Verify Console Connect is enabled in Connection c. Verify Connection params through the command-line tool (**`GetVCenterConnections`**), make sure **IsVCenterSupportsWebMks** is in **true** state 3. Websocket error occurred**:** 1. If Proxy is not set: 1. Verify whether the host is reachable from the Rp server 2. Verify the host machine certificate is installed in the client machine where the console needs to be connected 3. Verify host IP provided from RP is the same as the host in which the vm resides 2. If Proxy is set: 1. Verify whether the host is reachable from the proxy server 2. Verify host machine certificate is installed in the proxy 3. Verify whether the reverse proxy configuration is made properly --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cloudassert.com/hybr/installation/hybr-pre-requisites/services/console-connect-for-vcenter-v7/troubleshoot.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.