> For the complete documentation index, see [llms.txt](https://docs.cloudassert.com/hybr/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cloudassert.com/hybr/installation/hybr-pre-requisites/services/console-connect-for-vcenter-v7/troubleshoot.md).

# Troubleshoot

1. IP is not redirecting to the server after the Reverse proxy setup

   a. Verify that the given IP address of server is correct

   b. Make sure that the SSL connection is shared with the passed proxy by checking the below command is added in the configuration file. **`ssl_session_cache builtin:1000 shared:SSL:10m;`**
2. Console Connect Option not shown for the Virtual machine from Hybr:

   a. Verify Console Connect is enabled in Appsettings

   b. Verify Console Connect is enabled in Connection

   c. Verify Connection params through the command-line tool (**`GetVCenterConnections`**), make sure **IsVCenterSupportsWebMks** is in **true** state
3. Websocket error occurred**:**
   1. If Proxy is not set:
      1. Verify whether the host is reachable from the Rp server
      2. Verify the host machine certificate is installed in the client machine where the console needs to be connected
      3. Verify host IP provided from RP is the same as the host in which the vm resides
   2. If Proxy is set:
      1. Verify whether the host is reachable from the proxy server
      2. Verify host machine certificate is installed in the proxy 
      3. Verify whether the reverse proxy configuration is made properly


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