# How do I contact support? There are multiple ways to get in touch with us, 1. You can email directly 2. You can submit a support request via Hybr App. When you are logged in as Service Provider, click on **Support** from the side menu to submit a request 3. Alternatively, you can access and submit a support request ## What information should I share? To help *us* help *you* as efficiently as possible, please be sure to send us all the relevant details: * If your support request relates to a specific account, please make sure to provide account details. * Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead. * If you are running into an error message, please pass along the error message in full. * Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cloudassert.com/hybr/support/how-do-i-contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.