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How do I contact support?

Our support team is here to help, learn what information to share.
There are multiple ways to get in touch with us,
  1. 1.
    You can email [email protected] directly
  2. 2.
    You can submit a support request via Hybr App. When you are logged in as Service Provider, click on Support from the side menu to submit a request
  3. 3.
    Alternatively, you can access https://support.cloudassert.com and submit a support request

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all the relevant details:
  • If your support request relates to a specific account, please make sure to provide account details.
  • Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.
  • If you are running into an error message, please pass along the error message in full.
  • Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!